Returns/Exchanges

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to returns@planetgreenhouses.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Many of our items are heavy items and will not be able to be returned due to buyers remorse.  All sales will be final in this case.

If there is a part or piece missing, we ask the customer takes a photo of the shipped item and we will immediately try to have the missing part shipped if we have it in stock.  

in certain situations, we will accept an item to be returned when submitted to our RMA department.  The buyer will be responsible for full return shipping cost and a 25

25% restocking fee. This must be approved by our RMA department first.