Shipping & Returns

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@planetgreenhouses.com. If your request for a return is granted, you will be required to pay a 25% restocking fee and full cost of return shipping, and also the full cost of shipping to and from the destination.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at sales@planetgreenhouse.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at sales@planetgreenhouse.com.

Damages:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. If you find there are any damages due to shipping, please make sure to report them and refuse delivery. You will not be able to make claims for shipping after the product has already been inspected from the courier.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Damages: Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to returns@planetgreenhouses.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

All orders cancelled after 48 hours are subject to a 3% administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges.

Refunds will only be issued to the original credit card that you use when placing your order. Many of our items are heavy items and will not be able to be returned due to buyers remorse.

All sales will be final in this case. If there is a part or piece missing, we ask the customer takes a photo of the shipped item and we will immediately try to have the missing part shipped if we have it in stock. in certain situations, we will accept an item to be returned when submitted to our RMA department.

The buyer will be responsible for full return shipping cost and up to a 25% restocking fee. This must be approved by our RMA department first.

Return Process

• Contact our team at support@planetgreenhouse.com in order to process your return.
• We will need to issue you an RMA in order to process your return
• You will have 30 days from the date of receipt to issue a return of your item. · Item must still be in new condition and in the packaging in which it was received.
• Returns will have up to a 25% restocking fee.
• Buyer will be responsible for 100% of the return shipping fee’s. 
• It may take up to 30 days for your refund to be processed by our team.